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SOME NEWSPAPERS WON’T WAIT TILL SUNDAY

Location:  Sunday 08 Jun, 2003 > Lifestyle

Hot gossip

Let’s chat

Grinding the rumour mill may be essential
to workplace success, writes Adel Shevel

Everybody gossips. Known as the "evil tongue", gossip can be abusive, vicious and undermining. It can taint the image of people unable to defend themselves, create cliques and splinter communities. But new research suggests that gossip can create bonds between people.

It teaches members of a group what behaviour is acceptable. Evolutionary  scientists theorise that without the traditional gossip network, society would crumble.

"Two-third of all human conversation is gossip, because it is essential to our social, psychological and physical well-being," says psychologist Jack Levin  in his book Gossip - The Inside Scoop.

Some researchers say sharing rumours about colleagues can help create a more  close-knit working environment. That gossip is how we arrange our world as social animals.

Evolutionary psychologist Nigel Nicholson of the London School of Business believes gossip is good for you. It helps us establish and maintain relationships, cement social ties and bond with other members of our social circles. Nicholson says gossip fills in vital information about people's motives and intentions.

Psychologist Frank McAndrew explains that in prehistoric times people lived in small groups.

"How well you did socially - by that I mean how successful you were at  attracting mates and reproducing - depended, to a great extent, on your social  skills and knowing what other people were up to," McAndrew says in the online US publication Business Report.

"A corporate group, psychologically speaking, is no different than the prehistoric cave people. The person who is tuned into what's going on around them socially is going to do better than the person who's not, assuming they are equal in other ways," says McAndrew.

Gossip is powerful. It drives not just tea parties, but world markets. Gossip oils the workplace. It is the vehicle through which information is imparted to  ill in the gaps and plug the holes.

Fortunes rise and drop on bits of information. Brokers are renowned for working the rumour mill. At times some even fuel a view to spin the market in a direction that best serves their agenda. Insider trading is based on information that's derived in informal situations.

The office is a brewing pot for gossip. People spend hours in close proximity with each other. There's an incestuousness about the workplace as people mutter about their lives, their colleagues and their bosses.

Gossip enables people to learn about a situation before placing themselves in it. What's it like working for that company? What kind of care does the old age home deliver?

Subtleties guide the environments within which we operate. When you're pitching an idea at a new client, is the head honcho who's going to buy the ad campaign enticed by humour or emotion?

Take a deal in progress. Does the person across the table respond best to visual or audio forms of communication? How do you approach him? Does he prefer getting to know someone over a drink before doing a deal, or getting straight to the crux around a boardroom table? At what point do you agree to the terms ?

Gossip can be the glue that binds. Spend a few moments on the balcony with a fellow smoker and it may be easier for you to pick up the phone to request information on sales data next time round.

And yet this new theory of gossip has its detractors. Clive Simpkins, a  marketing and communications strategist, says there is no upside to gossip. "It arises in a climate of uncertainty or in the face of poor leadership, or because there is poor direction. The rumour mill grinds when there isn't a sufficient flow of genuine and credible information."

He says you can use the extent of office gossip as a litmus test to determine the health of an organisation.

"Talking, communicating in an open, transparent way is wonderful. But gossip means conveying stories in cupped whispers and it's generally what you won't say directly to others. It's a lot more negative than positive."

Simpkins refers to internecine warfare, where the war is directed at the corporate entity itself.

Advertising doyen David Ogilvy described this kind of internal backstabbing and gossip as malignancy in the organisation and said it should be excised like a tumour, with the people who perpetuate it being fired.

Simpkins says certain variables fuel gossip: a CEO who breaches confidentiality, uncertainty, rivalry and jealousy are big catalysts. Permitting intra-office relationships, he adds, is asking for trouble.

Derick Boshard, a partner at global executive search and leadership firm Heidrick & Struggles, says if people are gossiping in the office, the communication system has broken down and people are speculating about things they think they should know about.

James Lynch, author of The Broken Heart, says human dialogue can be a great healer or a great destroyer.

"Gossip might temporarily bind people and relieve isolation. But it can lead to more isolation later on."

Don’t repeat this, but: The office is a brewing pot for gossip

In his first book in 1997, Lynch pioneered the notion that loneliness is  caused by dysfunctional patterns of communication, including the tendency to  trash friends and colleagues behind their backs.

The answer? Learning to talk to each other in heartfelt ways, and unlearning styles of communicating that hurt or distance others.

The line of demarcation between gossip that is destructive, and engaging and  relationship-building, is subtle.

Gossip in and around the office may be indicative of flickers of discontent.  It may be a catalyst to get to the truth about a matter that affects employees,  customers and clients.

Gossip may be the springboard for business to become more transparent or restore some balance of power in a hierarchical structure. Or it may be simply destructive and without value.

But let's chat about it over the water fountain . . .


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Celestine Ventures cc | Date of entry: January 2000  | Date of latest update: 31 July, 2008